Privacy Policy

TEFCU is committed to providing you with competitive products and services to meet your financial needs and doing all that we can to help you reach your goals. Under federal law, we are required to provide our members with our privacy policy and practices concerning the personal, and sometimes nonpublic, information we collect and disclose. This policy also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the Credit Union. At TEFCU, we respect the privacy of our members. We recognize the importance of our responsibility in protecting our members’ information and will protect the nonpublic personal and financial information our members’ have entrusted to us. This policy outlines the practices followed by the Credit Union to secure our members’ privacy. If after reading this notice you have questions, please contact us at :

TEFCU
Attn: Supervisory Committee
2000 Bladensburg Rd., NE
Washington, DC 20018

or by phone at (202) 832-5100 / (800) 722-8068

or via email at memberservices@transitefcu.org

Member Information We Collect. The Credit Union only collects relevant member information as the law allows or requires us to collect in order to establish and maintain your account(s) and services. We may collect personal information about you which is considered "nonpublic." The nonpublic personal information we collect varies depending on the accounts and services you request and use. We collect information about you from the following sources:

Application Information. We retain personal information we receive from you on any application you provide for a deposit account, EFT service, ATM Cards, VISA debit cards, credit cards, consumer and real estate loans. Application information includes: name, address, social security number, and credit history.

Your Transactions. Any time you make a transaction on one of your accounts, including ATM transactions, loan advances, over the phone or at a branch we retain the transaction information. This includes but is not limited to: your member/account number, the date, amount, and location of the transaction.

Credit Reports. When we evaluate your application for an account or service, we may request a credit report about you from a consumer reporting agency. We retain the personal and credit history information about you and we may use it to evaluate your eligibility for account services requested or offered.

Online. We obtain information online when you visit our Web site, www.TEFCU.org. This includes retaining information you provide us on any online application or information you send to us by e-mail.

Our Confidentiality and Security Safeguards. We maintain strict policies and security controls to assure that your nonpublic personal information in our computer systems and files is protected.

Employee Access. Credit Union employees do have access to your information in order to provide service to you. However, our employees’ access is restricted to their need to know such information or as necessary to conduct a transaction or respond to your inquiries. All employees are trained to respect member privacy. No one except our employees has access to the Credit Union computer system and records storage.

Security Safeguards. The Credit Union has established security controls and procedures to safeguard the information you provide us and the information we collect about you. Any information exchanged between Transit Employees Federal Credit Union and our membership via the Internet relies on industry standard 128-bit SSL (Secure Sockets Layer) encryption. Electronic mail by itself is generally not a secure method of communication. If we ask you for information other than your name, address, e-mail address, and phone number via the Internet, it will be obtained using 128-bit SSL encryption.

Our Sharing of Member Information. In order to provide financial services to you, we share certain information about you with our affiliates and third party service providers. However, we limit any information sharing to the extent necessary to service your account. If we share your information, it is with the goal of bringing you quality services, more choices, and greater convenience. Information we may have about former members is generally only shared or disclosed if required to enforce or administer an account or as required by law.

Sharing Information with Third Party Service Providers. In order for us to conduct our operations, including servicing your account or processing your transactions, we need to share information with our service providers, including the following: data processing companies, financial and marketing consultants, check, ATM and other payment processing companies, payment networks, loan service providers, insurance companies, collection agencies, and credit reporting agencies. These service providers act on our behalf and have agreed in writing to keep the information we provide to them confidential. We share the following categories of information to third party service providers depending on the specific services provided:

  • Member information (name, address, member/account number)
  • Account information (type of accounts, account balances, transaction history)
  • Transaction information (dates, amounts, locations and type of transaction)

The Credit Union does not sell or share any member information with non-affiliated third party marketers offering their products and services. While we may offer financial products and services of our affiliate(s) or third parties, we control the member information used to make such offers.

Sharing Information as Legally Required or Permitted. We may share any nonpublic personal information of yours in response to a lawful request issued by a court, government agency, or regulatory authority or as permitted by law in order to administer or enforce your account. We may also share our experience information about you with credit bureaus. Our reporting to credit bureaus is governed by the Fair Credit Reporting Act, which affords you the right to make sure that your credit bureau reports are accurate.

Protecting your own Privacy. TEFCU recommends that our members take the necessary precautions to protect their own privacy. The following are methods members can take to prevent disclosure and unauthorized use of your account and personal information:

  • Never provide personal information, such as your Social Security Number, account or credit card information over the phone unless you have initiated the call.
  • Ensure that your computer had the most current virus detection and/r firewall protection.
  • Safeguard your ATM, credit and debit cards.
  • Memorize Personal Identification Numbers (PINs) and abstain from writing PINs, Social Security Numbers and credit cad numbers where they can be easily found.
  • Keep your financial records and personal information in a secure location.
  • Review your account statements regularly and report suspicious activity.
  • Check your credit once a year.
  • Carry your Social Security Card only when necessary.
  • Cancel unused credit cards.
  • Shred unused preapproved credit card offers, credit card receipts, canceled checks, pay stubs and financial documents.
  • Report lost or stolen checks, credit and debit cards immediately.

 

We reserve the right to make any amendments deemed necessary to our Privacy Policy at any time.