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Transit Employees Federal Credit Union
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Fraud Alerts

Fraud Alerts is an additional free* service offered by TEFCU to help mitigate fraudulent activity on your account.

This service is available if you provide us with your mobile phone number. You agree that fraud alert text or phone messages, or phone calls (“Alerts”) may be made to the mobile phone number you provided to us, until you change the mobile phone number or opt-out of the service. You will receive Alerts when certain activities or transactions occur on your account that may be suspected fraudulent activity. You acknowledge that the text messages may not be encrypted and may contain personal or confidential information, or information on the status of your account. You are responsible for immediately notifying us, upon receipt of an Alert, if the transaction(s) is/are fraudulent. You are responsible for immediately notifying us when you change your mobile phone number or if you lose your mobile device. If you do not notify us immediately upon receipt of an Alert that the transactions are fraudulent, update your mobile phone number within 24 hours of a change in your mobile phone number, or notify us if your mobile device has been lost or stolen within 24 hours of from the date of loss, TEFCU will not be liable for any losses. TEFCU reserves the right to terminate this service at any time. For your convenience, this service is available 24 hours a day, 7 days a week. You may receive an Alert at any time, day or night. TEFCU does not guarantee the timeframe when an Alert will be delivered. Alerts may not be delivered or delayed if your phone is not within range of a cell tower, or if sufficient network capacity is not available at a particular time. Alerts are only received within the United States.  You accept sole responsibility for the accuracy of the mobile phone number on file with TEFCU and the safekeeping of your mobile device. TEFCU is not responsible for any compromised Alerts. TEFCU is not responsible for any charges that your mobile service provider may charge.

Alerts will never ask you to provide any personal information, account number, or other confidential information. If you receive such a request, do not respond and contact us immediately.

You agree that TEFCU will not be liable for failed, delayed, or misdirected delivery of any information sent through this service, any errors in such information, any action you may take or not take in reliance on this information, or any disclosure of personal or account information to third-parties. You agree to indemnify, defend, and hold TEFCU harmless against any third-party claims, liability, damages, or costs arising from your use of this service.

* Texting or data charges from your service provider may/will apply; check with your service provider to confirm.
 

E-SIGN Act Disclosure and Consent

 

You understand that in order to open accounts, apply for loans, request additional products and services, submit a credit application to, engage in loans and related transactions with TEFCU and to view and retain a copy of the related notices, disclosures, applications, agreements, authorizations, acknowledgements, terms and conditions, and other documents during the course of our relationship with you (collectively, "Documents") you must consent to receive Documents and engage in transactions and enter into contracts and agreements electronically. This applies to all documents, notices, and disclosures that we provide to you relating to your share account(s) or loan(s), except as otherwise prohibited by law. We will not provide you with paper (non-electronic) copies of any Documents unless specifically requested by you.

Described below are the terms and conditions for providing Documents to, and transacting business with you electronically. Please read the information below carefully and thoroughly.

You acknowledge and agree that we may provide you with the Documents in electronic format, and that we are not required to send a paper document to you, unless and until you withdraw your consent as described below. All Documents that we provide to you in electronic format will be provided either (i) via e-mail; or (ii) by access to our online platform.


Requesting Paper Copies


You may request from us a paper copy of any Document that we have provided or made available to you electronically without charge, provided that such request is made within a reasonable time after we first provided the Document to you. To request paper copies, of any Documents contact us at memberservices@tefcu.org, send a message on TEFCU Mobile, or call (301) 289-9800, option 1.

 

Withdrawing Your Consent


You may withdraw your consent at any time; however, this may result in the revocation of your ability to obtain future products and services from TEFCU through electronic channels. To request and receive future products and services electronically, a new E-SIGN consent would be required. You may withdraw your consent to receive Documents electronically by sending a message through TEFCU Mobile, by visiting a TEFCU branch, or by calling TEFCU at (301) 289-9800, option 1.

Withdrawing your consent does not apply to origination Documents that were previously provided to you (electronically) prior to your loan funding (or at the time of funding). Withdrawing your consent may slow the speed at which we can deliver services to you.

Your withdrawal of consent will be effective only after we have had a reasonable period of time to process your request. 

 

Updating Your Records


To ensure you receive all Documents in a timely manner, you agree to promptly notify us of any change in your email address or home mailing address.

It is your responsibility to provide us with a true, accurate, and complete e-mail address, contact, and other information related to this Disclosure and your account(s), and to maintain and update promptly any changes in this information. You can update such information (e.g., e-mail address) by updating your information through our Mobile and Online Banking services or contacting us at (301) 289-9800, option 1.

 

System Requirements – Hardware and Software

 

In order to access and retain Documents electronically you must satisfy the following computer hardware and software requirements:

  • A personal computer or other device that is capable of accessing the Internet.[1]
  • Internet access, an email account, and related software capable of receiving email through the Internet.
  • An Internet web browser capable of supporting 128-bit SSL encrypted communications and supported web browsing software (Chrome version 47.0.2526 or higher, Firefox version 80.0 or higher, Microsoft Edge version 92 or higher, or Safari version 13 or higher).[2]

To ensure access and optimal printing of your loan documents in PDF format, you must have Adobe Acrobat Reader®. The latest version of Adobe Acrobat Reader® DC is available for download at http://www.adobe.com/products/acrobat/readstep2.html.[3]

Additional Mobile Technology Requirements. If you are accessing our site and the Documents electronically via a mobile device (such as a smartphone, tablet, and the like), in addition to the above requirements you must make sure that you have software on your mobile device that allows you to print and save the Documents. These applications can be found for most mobile devices in the device's respective "app store". If you do not have these capabilities on your mobile device, please access our site through a device that provides these capabilities.

Telephone Disclosure and Consent. If you access our site and the Documents via a mobile device, or provide us with a telephone number that is a mobile phone number, by accessing through or providing your mobile phone number, you consent to receipt of information calls and text messages made by us. Your mobile provider may charge message and data rates.

 

Federal Law


All Documents we provide to you in either electronic or paper format will be considered "in writing". You should print or download for your records a copy of this E-SIGN Act Consent and any other Documents. You agree and we both intend the federal Electronic Signatures in Global and National Commerce Act to apply to (i) this E-SIGN Act Consent and (ii) our ability to conduct business with you by electronic means.

 

Termination/Changes


We reserve the right, in our sole discretion, to provide you with any Documents in paper format and to discontinue electronic provision of Documents at any time. We will provide you with notice of any such termination or change as required by law.


[1] If you are applying online, your access to this page verifies that your system/device meets these requirements.

[2] If you are applying online, your access to this page verifies that your browser and encryption software/device meets these requirements.

[3] If you are applying online, your access to this page verifies that your system/device has the necessary software to permit you to receive and access PDF files.